Origami Owl Worst Customer Service By FAR

Origami Owl Living Lockets

 

This is going to be the first time I am going to write a blog just to dissuade anyone from purchasing from a Company.

At all costs Avoid purchasing anything from Origami Owl……  The below is the conversation I had with them on their Facebook page via private message because Emailing their customer care didn’t work.  Calling their Customer Care didn’t work, I called 1 number and they told me that since I purchased from a designer that I would have to call another number.  Called the other number and a recording instruct you to call the first number.  Now the first number told me to press 2 when the recording came on, I was on hold for 15 minutes and no one picked up the phone so I hung up.

 

After the below interchange I did receive a call, basically the solution was for me to continue to try and work with the designer….. The same one that was not answering calls and emails and gave a wrong address…….   So I say    AVOID  AVOID   AVOID  Origami Owl.

 

 

Laurie Carlson                                                    Tuesday 7:50 pm

My Niece Theresa _____________ is the home show hostess queen, and as her Aunt I am obliged to attend shows, spend money so she gets hostess credits. I have gone thru Arbonne, Scentsy, Mary Kay, Pampered Chef and Tastefully simple to name a few.

She decided to have an Origami Owl home show….. The designer ID number is 5088 Kelley girls Origami Owl.

There were many many things that were disappointing about the whole experience. I am not sure what kind of training you give these designers but this girl basically said…. HI I sell Origami Owl, this is what it is, and this is what mine looks like here are your order blanks and I will be in the other room. I had to ask if there were any specials, there was no mention of the hostess benefits etc. No encouragement to book a show, Nothing.

I was a little taken aback by the pricing….. for a simple locket and chain I spent 69 for myself and my niece spent 85 along with a couple of dangles. But it is what it is and I paid 155.86. For both orders. The show was on May 11th. I did not receive my order until 6/4/13. My niece was attempting to contact the designer and was not getting a response via email or phone. She did get part of the order the week before, and there were errors. There are others still waiting on their orders and there are orders that have issues. The parts were on the packing list but not in the package at all. My sister’s locket is cracked and she is missing 2 of her charms for her order. She finally got a response from the designer and was told to drop the locket off at her home, and the address she was given was incorrect so we still have a broken locket and no way to get it exchanged.

I am a Customer Service Director and have been for 20+ years, and I am concerned about your company if you allow untrained designers to present and your order picking and processing does not improve. As of this date we are still waiting for orders to get completed and straightened out, and I fear it never will. There were still a few things that my Niece wanted and I would like to get them for her, but I cannot if I am not assured that we will get it in a timely manner and correct.  I can be reached on my cell phone 312-XXX-XXXX

 

Origami Owl Living Lockets                           Wednesday 11:04 am

Hello Laurie,

We are so sorry to hear about your frustrating experience.

If you can please provide us with the order numbers, address your product is shipping to, and email address – we would be more than happy to look into this for you.

Our Customer Care Team would be more than happy to assist you as well.

Customer Care can be reached at 888.611.2424 Monday-Friday 7am-7pm (MST) or CustomerCare@OrigamiOwl.com.

Have a beautiful day, Laurie.

{Love}
O2

 

Laurie Carlson                                                    Wednesday   11:08 am

I already sent an email to your Customer Care Department and they have NEVER returned my email or called me. SO I am supposed to reach out AGAIN to get this resolved…… Great Customer Service.

 

 

Origami Owl Living Lockets                  Wednesday                         3:48pm

Hello Laurie,

We are sorry to hear this.

If you can please provide us with your order numbers, and

Address your product is shipping to – we would love to help.

{Love}

O2

 

 

 

Laurie Carlson                                                    Wednesday   3:52pm

 

My order number is 17186-1600 3? Not sure if the last number is a 3 or not as it is incomplete on my receipt. Everything about this transaction has been horrible. Somewhere around the same number is my sister’s order M __________, her locket is cracked and she is missing 2 children charms from her order.

 

 

Origami Owl Living Lockets                                                           Today 11:40 am

Hello Laurie,

Thank you for the additional information.

Can you please confirm the name of the Designer you were working with?

{Love}
O2

 

 

 

Laurie Carlson                                                                    Today 11:46am

Seriously????? I have provided this information above

 

Laurie Carlson                                                                    Today 12:02pm

The designer ID number is 5088 Kelley girls Origami Owl.

 

Origami Owl Living Lockets                           Today    4:05pm

 

Hello Laurie,

Thanks so much.

We have forwarded your message to our Care Team for additional research. Someone will be in touch with you shortly.

Have a beautiful day.

{Love}
O2

 

Laurie Carlson                                                    Today    4:24pm

Really? Would be the same customer care team that left me on hold for 15 minutes before I hung up, or the one that told me to call the number I was on hold with that referred me back to the first number?