Origami Owl Worst Customer Service By FAR

625651_515463921826374_1761545825_aOrigami Owl Living Lockets

 

This is going to be the first time I am going to write a blog just to dissuade anyone from purchasing from a Company.

At all costs Avoid purchasing anything from Origami Owl……  The below is the conversation I had with them on their Facebook page via private message because Emailing their customer care didn’t work.  Calling their Customer Care didn’t work, I called 1 number and they told me that since I purchased from a designer that I would have to call another number.  Called the other number and a recording instruct you to call the first number.  Now the first number told me to press 2 when the recording came on, I was on hold for 15 minutes and no one picked up the phone so I hung up.

 

After the below interchange I did receive a call, basically the solution was for me to continue to try and work with the designer….. The same one that was not answering calls and emails and gave a wrong address…….   So I say    AVOID  AVOID   AVOID  Origami Owl.

 

 

Laurie Carlson                                                    Tuesday 7:50 pm

My Niece Theresa _____________ is the home show hostess queen, and as her Aunt I am obliged to attend shows, spend money so she gets hostess credits. I have gone thru Arbonne, Scentsy, Mary Kay, Pampered Chef and Tastefully simple to name a few.

She decided to have an Origami Owl home show….. The designer ID number is 5088 Kelley girls Origami Owl.

There were many many things that were disappointing about the whole experience. I am not sure what kind of training you give these designers but this girl basically said…. HI I sell Origami Owl, this is what it is, and this is what mine looks like here are your order blanks and I will be in the other room. I had to ask if there were any specials, there was no mention of the hostess benefits etc. No encouragement to book a show, Nothing.

I was a little taken aback by the pricing….. for a simple locket and chain I spent 69 for myself and my niece spent 85 along with a couple of dangles. But it is what it is and I paid 155.86. For both orders. The show was on May 11th. I did not receive my order until 6/4/13. My niece was attempting to contact the designer and was not getting a response via email or phone. She did get part of the order the week before, and there were errors. There are others still waiting on their orders and there are orders that have issues. The parts were on the packing list but not in the package at all. My sister’s locket is cracked and she is missing 2 of her charms for her order. She finally got a response from the designer and was told to drop the locket off at her home, and the address she was given was incorrect so we still have a broken locket and no way to get it exchanged.

I am a Customer Service Director and have been for 20+ years, and I am concerned about your company if you allow untrained designers to present and your order picking and processing does not improve. As of this date we are still waiting for orders to get completed and straightened out, and I fear it never will. There were still a few things that my Niece wanted and I would like to get them for her, but I cannot if I am not assured that we will get it in a timely manner and correct.  I can be reached on my cell phone 312-XXX-XXXX

 

Origami Owl Living Lockets                           Wednesday 11:04 am

Hello Laurie,

We are so sorry to hear about your frustrating experience.

If you can please provide us with the order numbers, address your product is shipping to, and email address – we would be more than happy to look into this for you.

Our Customer Care Team would be more than happy to assist you as well.

Customer Care can be reached at 888.611.2424 Monday-Friday 7am-7pm (MST) or CustomerCare@OrigamiOwl.com.

Have a beautiful day, Laurie.

{Love}
O2

 

Laurie Carlson                                                    Wednesday   11:08 am

I already sent an email to your Customer Care Department and they have NEVER returned my email or called me. SO I am supposed to reach out AGAIN to get this resolved…… Great Customer Service.

 

 

Origami Owl Living Lockets                  Wednesday                         3:48pm

Hello Laurie,

We are sorry to hear this.

If you can please provide us with your order numbers, and

Address your product is shipping to – we would love to help.

{Love}

O2

 

 

 

Laurie Carlson                                                    Wednesday   3:52pm

 

My order number is 17186-1600 3? Not sure if the last number is a 3 or not as it is incomplete on my receipt. Everything about this transaction has been horrible. Somewhere around the same number is my sister’s order M __________, her locket is cracked and she is missing 2 children charms from her order.

 

 

Origami Owl Living Lockets                                                           Today 11:40 am

Hello Laurie,

Thank you for the additional information.

Can you please confirm the name of the Designer you were working with?

{Love}
O2

 

 

 

Laurie Carlson                                                                    Today 11:46am

Seriously????? I have provided this information above

 

Laurie Carlson                                                                    Today 12:02pm

The designer ID number is 5088 Kelley girls Origami Owl.

 

Origami Owl Living Lockets                           Today    4:05pm

 

Hello Laurie,

Thanks so much.

We have forwarded your message to our Care Team for additional research. Someone will be in touch with you shortly.

Have a beautiful day.

{Love}
O2

 

Laurie Carlson                                                    Today    4:24pm

Really? Would be the same customer care team that left me on hold for 15 minutes before I hung up, or the one that told me to call the number I was on hold with that referred me back to the first number?

122 Comments

Filed under The Good, the Bad and the Ugly of Customer Service

122 responses to “Origami Owl Worst Customer Service By FAR

  1. I am also sorry to hear this, as I am also a Designer for Origami Owl, I will assure you that They will take care of you. The company EXPLODED with growth and they are currently working to meet the needs of everyone. They even put a freeze on letting designers into the company. they have hired hundred of new employees and are in the process of training them all. i know there is no excuse, and your Designer obviously dropped the ball. She should be handling your exchange for you. i saw your blog and just thought I would reach out to you and gve you the details of what is going on with the company since your designer has not dont this for you. If you would like i could try my best to help you get to the right person to get your locket replaced. if you will email me at ForgivenJewels@aol.com. I will help you get the service you are seeking. Hope I cn help you

  2. ForgivenJewels, I would love to believe that, but that is so not the truth. I understand that it is a very young company that had growth that they could not handle. I believe they have management that really does not know what they are doing. Their customer service agents are not properly trained. The last comment that exchanged between the customer service rep and I kinda went like this:

    Origami Owl: Ma’am, I am not sure why you want us to call the designer when you can call her yourself.

    Me: Well, I thought that PERHAPS since she is a representative of YOUR company that you could call her and tell her that there is a very unhappy customer and that she had best fix it.

    Origami Owl: I don’t understand how that would make a difference and why you want ME to call.

    Me: She doesn’t respond in a timely manner to customers I thought perhaps she would for the company. Ya know what Never mind, I am tired of doing this Customer Service Dance:

    Origami Owl: I don’t understand.

    Me: The one where I keep explaining myself and you keep not listening or paying attention. May I speak with a Supervisor or Manager?

    Origami Owl; One moment please, ( on hold for 17 minutes ) I am sorry a Supervisor is not available, they will call you back within 24 to 48 hours.

    Me: Well that’s unacceptable, and if this is the type of service I will be receiving I am done. Thanks. Click

    So I did as I promised, I sat and committed it to a blog, I posted the blog and are currently pushing it out to 101186 of my twitter followers, and I haven’t asked any of my connections to post for me, If I do that I will easily reach almost a million Twitter followers. That is how unhappy I am with the service.

    • I am really sorry that you have not been able to get the service you deserve . If you would like to ask your customer service agent to review the policy and procedure manual that states that a designer has 2 days to respond to customer request for product replacement and after 5 days Origami Owl handle the replacement and then themselves seek recourse with the Designer indicated. Like I said before, they are training tons of new people AT this very minute. They have hired brand new MANAGEMENT AS WELL, within the last two weeks. I assure you, that although it can seem like you will not get the service you are seeking, if you make another call with this new information, I am confident you will get the resolution you truly want and deserve. My offer still stands, if you would like to contact me privately , I will help do whatever I can to , to get you Happy with Origami Owl again.

      • You know whats funny about this. Today is 12/3/2013 and nothing has changed with this company. I’m a designer and probably will quit because they have the WORST customer service to the designers and customers. ITS A JOKE!!!!! Nothing gets handled and all they do is email departments which do not get back to them. THE POOREST COMMUNICATION EVER!!!! This company sucks and it seems like a 14 year old girl is running it.

    • Stephanie

      I so wish I would have seen this post before making a black friday purchase from a local designer on Facebook..Im very disappointed in the customer service I have been given from the designer and the company themselves, here it is Jan 3 no merchandise, and no refund. CRAZY! I cant see them being in business long doing their customers the way they are. Im still waiting on a response from email, but after seeing this, im guessing I wont get it..Welp, no more money from me going into Oragami owl, and sad thing is, Ive already in the last year spend several hundred dollars with them…NO MORE!!!

  3. I just forwarded this to O2 as well-They need to make it right. I would happily offer you a refund or a way to make it right as a courtesy and as a fellow designer. Customer Service should be at the top of their list! No excuses.

  4. I am really sorry to hear that this was the service you received.

    You don’t need to post this but thought I would share if you’re interested.

    There is another locket company that is almost 1/2 price on their Lockets (exact same quality) and they have amazing customer service and if you want you don’t even have to order through anyone. You can just go to the site and order and it comes straight to you but the referring person (me) still gets a percentage of the sale. The idea is to keep the cost down and to keep the pressure off the buyer (no home parties etc)

    http://spiritlockets.com/#oid=1759_1

    If you are interested

    Best of luck. Origami has beautiful stuff. Hopefully they figure out the links

    Kristen

  5. Wow. I too worked at customer service – for over eight years – and was proud to be “Queen of Customer Care”. Far stretch, I know, but the title reflected my desire to do more for a customer than just utter nice and inane words. I did whatever was necessary to address their issue or question.
    What you recite reminds me of a really bad “B” movie, like a dark comedy skit that goes on and on. Even if the customer service people were poorly trained one would expect they could at least READ. What a disappointment. The company lost its opportunity to get free word-of-mouth good will that would have ensued if they’d resolved your issue. Instead, they should hopefully get enough word-of-mouth bad press to keep other potential customers from getting sucked in.

  6. Well it is June 21st. and still No replacement locket. Origami Owl is ignoring my requests for help on the facebook page, you can’t call any of the numbers because I purchases from a designer that doesn’t respond….. so basically I we are just out of the money. I ask any of you designers to LEAVE this company immediately. There is another company out there, Spirit Lockets, that has nice looking charms, more options, and it less expensive. It also is not an MLM. I will keep posting just to help others avoid the HORRIBLE customer service of Origami Owl.

    • Thanks for the shout out for Spirit Lockets. They have been fantastic.

      If anyone has any questions dont hesitate to contact me with and please link through to them through me so that I recieve a % if any of you do happen to sign up to buy or sell.

      http://spiritlockets.com/#oid=1759_1

      Cheers

      Kristen
      CharmedMemoriesKamloops@gmail.com

    • Ashton B

      I am so glad to see some posts about what’s REALLY going on for customers & more than that- what is the poor designer supposed to do? They are at the mercy of the company! Is you look at their Facebook page it’s so guarded – I’ve NEVER seen a page so contanstly guarded in my life! What are you trying to hide @origamiowl? We live in America so stop blocking our free speech in regards to pluses AND minuses about the company! You are making people feel like this company is a total scam! One huge pet peeve of mine is poor customer service or lack ther of which is what is the case at the moment. We shall see how things pan out for the company & designers that are sticking their necks out with their personal reputations! I hope they hire some leaders to get this under control before it all gets taken away by competition!

      • Michelle

        Ashton you are so right! I am a designer from OO and made the mistake of making a complaint today on our website back office. They took the whole blog down! Totally censored me for asking when they were going to get their customer service fixed. I just signed up with South Hill Lockets and can’t wait to say good riddance to OO. The Senior designer who ignored dozens of my requests for help sent me a scathing email telling me I had poor character for complaining on line…funny…it took a complaint to get a response from her. She told me all these websites, like this one, are planted by a few people from the competing locket companies!

    • Good Morning Laurie!
      Im not an Origami Owl rep BUT I do have a company that is similar to OO. I carry lockets similar, but better quality than OO and I would love to send you a replacement locket for FREE! Shoot me an email at bluemorphodesigns@aim.com and I will show you what a small company customer services should be. It upsets me when a company gives customers the run around.
      I hate to see good customers get taken advantage of.
      In Style and Friendship,
      Kristy Palmer
      Consultant
      Blue Morpho Designs

  7. Well it is now June 25th. They have blocked me from any more comments on their page because they don’t like that I keep brining my issue to their attention. I have received some direct messages on Twitter and have responded with my info, but they have never bothered to contact me. Still no replacement Locket and still don’t have the pieces we are missing. Origami Owl just STINKS, they don’t care and they don’t care that they don’t care. Oh they want you to think that they care with all of their “helpful” responses on their facebook page but it is all smoke and mirrors.

    • Sabrina

      I have been doing a lot of investigating with Origami online and Laurie…you are the only person i find going from forum to forum condemning them like this. You may of had a bad experience,but if this was the norm, there would be plenty of others online with bad things to say….and i am just not finding that to be true.

      • Sabrina,
        I would like you to clarify a few things…… I am going forum to forum? Please advise what other “forums” I have been on Condemning them. No others have had bad experiences???? Have you not read all of the comments to this blog, Which are not from me. I rarely post a reply, I have stated my case and have allowed for comments. If you scroll thru the comments I have allowed All comments, even those that have said they have a GREAT experience. I do not know what your point in posting a comment was, as it is totally inaccurate. According to the BBB of Utah http://www.bbb.org/central-northern-western-arizona/business-reviews/jewelers-retail/origami-owl-llc-in-chandler-az-1000021996 There has been a total of 225 complaints in the past year for this company. BBB sites the following. Additional Complaint Information

        Recently, BBB has received a pattern of complaints for this company that may include delivery issues, product issues, refund/exchange issues, advertising issues, and customer services issues. Some complaints allege that although consumers receive an order from the company, the order may be incorrect, contain missing pieces, contain broken pieces, or are back ordered. Complainants further allege difficulty reaching the customer service department or may experience long hold times. A few consumers allege their emails are often unanswered while other consumers experience a lot of back and forth communication with the company that may or may not reach a resolution. Origami Owl is currently working closely with the BBB to resolve these issues and at this time, is responding to all complaints and addressing all advertising concerns.

        I believe that my original complaint included most of the above. So to you Sabrina, I say….. get your facts straight before you comment, because you are just showing your ignorance.

      • Michelle

        Oh Sabrina are you kidding me? Have you checked out “pissed off consumer? over 90 complaints and each complaint has dozens of comments. I started a similar blog to this one, as well as a facebook page that supports all those who have been swindled by OO. as I am a former OO designer who realized what a freaking joke the company is. If you are an OO rep then I hope you are better at sales than you are at “investigating”! Sheesh.

    • Hi I have been reading and it seems you had a nightmare dealing with the customer “service” department. I have had nothing but a crazy easy time of it when deling with South Hill Designs.. I Am An artist but without good customer service i would have quit months ago because i cannot in good conscience sell anything to anyone that i am not confident that i can resolve easily and quickly any issue they or I may have since it is my reputation as much as it is theirs on the line.
      Now in terms of the OO order gone bad. I know in Canada most Credit Card Companies Are On Your Side and have policies in place if you fail to recieve your product as it was ordered. Give them a call and you never know if they can reverse the charges on OO back to you in full or in part. Good Luck
      Lisa

  8. Hi there. This is another party plan competitor to OO called South Hill Designs. Way better customer service, shipping, product quality, compensation plan and management. Not to mention a bigger locket and charm selection. Check them out at http://www.southhilldesigns.com.

  9. Missa hope

    Laurie, Come on. Are you so perfect that you can dish and dish and dish out your nastiness. It’s a new company and they are still working out the kinks. Many reps of this company on here have offered their services and you are still on a mission to try and hurt this company. Enough already. Get off your soap box. We are all tired of your posts! I am interested in becoming a designer with Origami Owl and your rants just irritate me they do not sway my opinion. Take someones offer to help already and get over yourself!

    • Missa,

      I am not dishing out nastiness, I am telling what has / is occurring. If they would have fixed this issue the 10th time I called I would have stopped. To this DATE NO ONE from Origami Owl has lifted a finger to help, I was told that the only one that can help is the original designer. I have taken someone else’s offer to help and they were unable to help also, Oh I could buy another one, and then exchange it, but then I would end up with 2 and there is no way they are getting another dime of my money.

      Don’t like what I say…. ignore it. I am not the only one that is having this issue with the company. They don’t answer EVER ! That is poor customer service any way you look at it.

      You go right ahead and become a designer, I say GOOD for you….. but don’t be surprised when you don’t receive any customer service either.

      • Christy

        I’m curious as to how you found the designer that isn’t able to contact you back? Did you know a friend who had a party that maybe they can try contacting this designer? Do you have her name? Maybe do a FB search or Google search? I think she needs to be found and reported to Origami Owl. She doesn’t sound like she was in the right business for her to sell and not be available to help you. Sounds like she lost interest and is now the cause of you not being able to get help.

    • Jilly

      My daughter has been selling OO since September and she, too, is going to leave because of mismanagement. Their customer service for designers is horrible. They changed her Designer number for no apparent reason and put her under someone else as a mentor. They are truly a joke. Every time she puts an order in, something ALWAYS goes wrong. I don’t care that it’s a “young” company! Get you shit together Origami Owl!!!!!

      • Come check out Our Hearts Desire, you make 50% on everything from day one, we get new stuff all the time, you talk to someone live within a minute of calling customer service. This company is new, we just started in August and I’ve had to call about something once. Oh did I mention it’s FREE to join? Lol we have free live training calls with the owners of the company every Monday night. Email me if you have any questions mycharmedlockets@ yahoo.com my website is http://www.ourheartsdesire.com/myheart
        Don’t listen to the rumors you might hear. I’ve heard a lot of origami people talking about us at events saying our stuff isn’t nice, well everyone that sees it in person loves it and it’s a lot less expensive than other companies.

    • Michelle

      Missa you need to read all these posts! It is not just Laurie…most of us complaining on her are current designers for OO!

      • You should all come join my team on Our Hearts Desire, we have lots of past OO reps, I joined in July when they launched and I’m a founding consultant. In 4 months I’ve been promoted to an executive Director.
        It’s free to join. You make 50% and we have a training in Dallas tx the weekend of jan. 25th. If you come to training you can become a founder aswell.
        We are launching a new product line at training. I’m so excited.
        You also get your website free for 30 days then it’s 9.95 a month after that.
        There is an annual fee of 14.95 for an admin fee.
        If your currently selling for another company the owner of ohd says sell it on your table along with your new ohd products so you can make your money back from your old product.
        I’d love to talk to you more about the opportunity.
        Here’s a video if you’d like to hear more about the company.
        Watch this opportunity webinar, and see if this is for you! **** Video Removed****
        Email me mycharmedlockets@yahoo.com
        Or my website is
        http://Www.ourheartsdesire.com/myheart
        Talk to you soon
        Heidi

      • Heidi,

        I removed your video, if anyone wants to know about your company they can reach out to you. I do want to point out however that is it Not FREE to join Our Hearts Desire…. there is the $14.95 annual fee for administration, and you have to pay $9.95 a month for a website which is a bit expensive. So the total cash outlay to a new representative would be $134.35 per year. That is kind of price for a “MLM” if you are a Founding Consultant I would suggest that you talk to those that are “in power” and suggest they eliminate the website fee entirely.

      • That’s fine Laurie.
        The annual fee isn’t due until one year from the time you sign up. And if your a founder you don’t have to pay that.

        The 9.95 is pretty standard for most direct sales companies I’ve worked with or heard of, scentsy is the same price and has been around for years. Ive even heard of some charging 19.95. I’ve only heard of a few that are free. But then you usually have to buy a kit. With Our Hearts Desire you don’t have to buy a kit, so when your signing up it is free. The 9.95 doesn’t start until your first 30 days are over. You don’t even have to give any credits card info until then.
        Thanks for letting us all share and read the posts.

  10. Wow, I keep seeing this everywhere, I was a designer in waiting and found another company called SouthHillDesigns, I joined them in April and had nothing but a great experience. All of our lockets come with a chain, we have the best customer service I’ve ever seen in a direct selling company
    ( and I’ve sold my share) lol we have over 400 charms and usually get something new every week. If you’d like to check us out take a peek at my website http://www.mycharmedlockets.weebly.com or like my fanpage at http://www.facebook.com/mycharmedlockets
    Thanks for posting this in twitter. That’s how I found you. I’m @shdlockets

    • Lisa

      Hi Heidi, I am thinking of joining SouthHill, and have read all of their terms and agreements, and agreements, but cannot find if there is a minimum order amount a person has to put in per year to stay active like other MLM’s.

      • Hello Lisa I am with South Hill Designs and love it! There is no monthly quota. We just have to pay 9.95 per month for our back office. The first month is free. Email me at livinglockets14@gmail.com if you have an questions. You can also message me on my fan page https://www.facebook.com/SHDLivingLockets14. Hope this helps! When i started I was greeted by an amazing team that is so helpful! Im so glad cause i had never done anything like this before but my team makes things fun and easier!

  11. Ugg Laurie I went back to twitter to follow you and now I can’t find the original post. Will you please find me on there @shdlockets I’d love to read other stuff you post. Thanks, Heidi

  12. Fellow pissed Origami Owl customer

    My Origami Owl designer, Ashlee Thomas, told me, “look you stupid bitch” and made a number of inappropriate comments calling Origami Owl jewelry “crap” when I sent her a text saying that the locket she gave me out of her personal inventory was damaged. I can’t believe I let this woman into my home! I have yet to hear from “the Nest”; I will never recommend Ashlee Thomas or Origami Owl to anyone again.

  13. Hi Laurie!

    I understand your frustration. There are some direct sales consultants who don’t do their job & it’s incredibly frustrating to those of us do offer outstanding customer service.

    I contacted you via twitter twice but never heard back. I’d love the opportunity to make this right. Even if its not my order or one of the designers on my team I still feel the need to help you out. If you would give me a call at 918-928-6078 I’d be more than happy to send the items you are waiting for.

    This recently happened to me from my Avon lady. I ordered & paid for something direct to her because she said she could still order something that was on sale weeks ago. Well apparently she kept the money & never ordered so I’m out the $65.00 and the product. Nothing that Avon can do because she quit & never placed the order :-(

    I hope you will reach out to me so I can make this right. I’m also contacting my leadership to find out why you’ve been getting the run around with customer care. I have your order # you put on here so I will start there. If you could get back to me with your phone number I’d like to have someone from leadership call you as well. If you’d prefer to use email feel free to email SusanSellsOO@yahoo.com. I will make this right!

    Susan Malone-Buttress
    918-928-6078
    SusanSellsOO@yahoo.com

  14. Owl customer

    You really are a pill! We are no longer fooled by this stunt you are pulling! The Designer has talked with you and had been trying to make it right with you. You have refused, my only guess is this is something you do on a regular basis to swindle companies into paying you with free product. The phone is answered …tried it myself. You should be ashamed of yourself! Sorry you aren’t getting the attention you think you deserve. But I have seen , person after person try to help you. NO POSSIBLE WAY THAT SOMEONE hasn’t been able to help you. You are looking for more than they are willing to give. GROW UP? This little tantrum is not affecting the company one bit. There are like 25,000 on a waiting list to work for this company. Get yourself together. We are just fed up with it at this point

    • First of all let me make this PERFECTLY CLEAR…. I want NOTHING the company has or will EVER have. I want NOTHING for free, I want NOTHING at a Discount. YES, I did have designers reach out, but they were not able to help either…. and the last one I spoke with I told her the original designer FINALLY replaced the missing items. There were girls that had booked parties with this same designer, and she blew them off so the parties never took place.

      I have posted every comment POSITIVE and NEGATIVE, so I don’t see how that is “Looking” for attention, especially when there can be a day or two in between ….. So what do you want me to do…. take my blog down, NOT a Chance, I delete NO BLOGS for Anyone. I just make addendums to them. If you don’t like what you read, if you are fed up….. Use the Delete Button, that’s what it is there for.

      For the record, I was referred to another company for products of a similar nature….. This company has awesome customer service and much better products. Now when anyone asks where I got the “locket” I give them the name of the other company. NO I will not say which one because you will accuse me of using the forum to promote another company. But if you read thru my comments you will figure out which one it is.

      • Hi Laurie

        I was the designer that reached out to you at the work number you had on twitter. We spoke & as you said before there was a resolution to the order & you now have all the product you ordered. I was on the phone with Origami Owl leadership care right after I hung up with you. We did a conference call to the same number & I heard her leaving a message for you to call her if there was anything more that they could do.

        As i told you the order number in your emails to them wasn’t your actual order number, that # was an order from 2012. Your name wasn’t the name it was ordered under. It took me searching Facebook/twitter to find all the names I needed so they could then find the order. Like other ds companies designer have all the
        Information but that doesn’t mean the info was put into the computer correctly. If they are unable to see the order, find the order it makes it difficult to help.

        I think what the rub is the auto tweets on twitter every few minutes (which is how I found you) even after you received what you ordered. I understand you are mad at Origami Owl. The problem is there are tons of stay at home moms(like myself) that work very hard to make their customers happy. It might be the company that you’d like to warn people of but in reality it’s hurting a lot of small businesses & women are just trying to make a living for their families. I care about my customers & go the extra mile always to help.

        You’ve found a distribution company that you love & Are happy with them. Lets put this entire issue to bed.

        All The Best!

      • SusanRae,

        I understand all of that, the only thing that I have ever wanted was for the COMPANY to actually care and respond. Even if they called me and told me to go to Hell, at least it would have been some action on their part.

        They are a horrible, horrible company and you would do much better for yourself and your customers if you changed to one of the other companies. Having said that, the tweets are scheduled to go out on a regular basis and although I personally am not inclined to stop them from going out, at YOUR request, I will not reschedule them, and I will allow a Company with horrible customer service continue to do so.

    • Michelle

      Hey! This wonderful company Origami Owl just terminated me because I posted on this site!!!! They owe me for broken items, I have three jewelry bars open and they decided to censor me and tell me if I slander them again they will sue me. Bring it on OO. I am livid. This company needs to be brought down. charm by charm.

    • Michelle

      Wow…you “owl customer” certainly ARE threatened by this post and for good reason. This woman NEVER did get her issues resolved and NON Or you or US could help her because this company is one big joke! I just left OO and you little ‘scouts” for this company are the little bitter “pills” that caused us to leave it and go to reputable companies. It is blogs like this one here that will bring your company down. It may take awhile but OO will not be around in 5 years….I guarantee it.

  15. I can’t believe this company. My Daughter ordered me a necklace for Mother’s Day. Got broke after I ware it Two times. Was told to send it back now then waited and waited for a new one. Then called them and told them and then they set a return form out WHAT. I told them I sent it back. So they sent a empty locket with nothing else’s.

    So here I sit on hold with them waiting to talk with them. Funny no one with return my e-mail’s. I would never order from this company ever.
    Pam.

  16. TT

    This company is awful. I wore my locket 2 times and the back glass fell out and lost more than 1/2 my charms. Why would someone put the glass on the outside???? How naive could you be, if it were on the inside it would fall in, but with charms in it, then it would only wobble, not lose anything or actually fall & break. I was 2 days out of the 90 day return policy. This is absolute garbage. I have bought 5 of these for people and will never buy anymore. Customer service is horrible and to have a product that falls apart after 2 wears is ridiculous.

    I hope you get better results than I did. This company doesn’t deserve to be around with its awful practices and cheap quality workmanship.

  17. Kim

    I was a “designer” with this horrible company. They screwed up at LEAST two orders on each of the parties I attempted. The customer service team answers your e mails with another question and then another wait time. Nobody can just take the responsibility and get a case solved. They totally suck. Their products FALL APART. Crystals fall out of the lockets and if you are not inside the 90 day return window…even a day short…you are screwed. You paid a ridiculous price for stupid costume jewelry which REALLY IS NOT made all that well. The chains discolor quickly. I had a rotten experience from start to finish due to customer service issues. Right now, I’m still so pissed off…I tell EVERYONE I know. I work in the school system and bad mouth them every single chance I get. Hope they go under when this fad ends.

    • Kim,

      My Niece has begun selling Spirit Lockets…. check into that company, they have Awesome customer service and so far nothing I have purchased has fallen apart or discolored.

      • Kristen

        Hi Laurie – I see you mentioned your niece is now selling Spirit Lockets. Make sure she really makes it clear to people that they need to click through her link for her to get the credit. I have done a lot of advertising and people have just gone straight to Spirit Lockets – not through my direct link and I have lost potential down line. As I had mention Spirit Lockets through this blog I had hoped to see some downline but nothing occurred. If your niece signed up as a result of my referral it would have been great to get that linkage. That is the only down side with this company bathe potentil for missed referrals but that is few and far between. Fantastic customer service and so glad your niece is experiencing the same enjoyment!

  18. owldoodoo

    Had an Origami Owl party June1, 2013 and it is Sept 09, 2013 and 2 of my guests still have not received some of their items. Enough said. Thanks Laurie, I thought I was alone in this matter.

  19. Heather

    Hi. I just thought I would place a comment here that I also had a nightmare with O2 from an order placed 4/27/13. The mentor of my deisgner/friend quit and my friend could NOT get in touch with anyone. It took my filing a BBB complaint for resolution. TERRIBLE experience.

  20. URCrzy

    This is bothering me. I, too, have worked in customer service for a number of years, and if you really have, you should know better than anyone, that when you’re horribly, hounded, talked to the way that you have displayed, the desire to help you out is less and less. If you want action taken, something done, go about it in a kind manner. Maybe the service hasn’t been up to your standards and you’re not patient enough to tolerate growing pains, but there are REAL people on the other side of the emails/messages being sent to you. If I were one of those people, you would be the very LAST person on my “To-help” list. Go back and read what you wrote to those people. Your tone, verbiage, capitalization that means yelling in “web speak”, is just horrible. Read more about the company, how fast it’s growing, the things they’re trying to do to make things better, and have a little more compassion.

    As for the designer at your party, that’s no Origami Owl’s fault. These parties are run the same way as Tupperware, Tastefully Simple, etc. The designers BUY the kits and sign up to start their own business, and they’re given the tools they need to ensure their success. They are responsible for reading the materials sent, educating themselves, and being prepared. If they’re not, then that’s on them, not the company.

    • Sorry, I have to respectfully disagree. If you are going to excuse it as “growing pains”, or the designers fault, then that is a BS way of pushing the blame on to someone else. I didn’t start out being unyielding that is what they forced me to become due to inaction and stupidity. I am not about to kiss their a$$ to get the product I paid for.

      Yes I am a director of customer service, I also own and operate 3 small start up businesses. If you bother reading all of the comments I am not the only one ignored.

      If the company cannot handle growth they need to hire someone that does. Then I suggest they find a new supplier because their product is worthless. I have already had to throw it out because it broke or the finish wore off.

  21. Lorraine

    I am so sorry to hear of your experience but timing, they say is everything. Unfortunately you were caught in a very bad period of growing pains for the company. The growth we experienced was beyond any possible predictions. I know this does not excuse poor communication and even we as a sales force were experiencing what you did. I would love for you to revisit Origami Owl as we have taken on management that is experienced and able to handle the challenge of a rapidly growing company. I promise this go around would be much improved over your last. Let your designer give the customer service experience you deserve. Bracelets are coming out in November.

    • Michelle

      Really Lorraine? Because I am an OO rep that just jumped ship to South Hill because I signed on mid November and by Jan. 1 I had had enough of the 3 hour wait times for customer service, everything on back order, rude people, no support what-so-ever and then I was bullied when I complained. If this company wanted to truly handle the growing pains to stay alive for any length of time, it could have done it. With a 250 million dollar projected sales mark, trained CEO’s would have no problem getting this operation running smoothly. This issue here is that they are keeping their operating costs to the bare minimum, because they know it is a FAD, they could not secure the patent and the product is poor quality. They are in it to make millions for the top 1000 people….the rest of you will be left holding an empty Chinese food carton full of worthless charms. OH, can you tell I am one PISSED OFF RIPPED OFF FORMER ORIGAMI OWL DESIGNER? http://origamiowlsucks.blogspot.com/

    • Owl no more

      You can only use growing pains for so long then it’s just poor management and poor service. And btw bracelets are cheap and fall apart.

  22. SunnyDaze

    ORIGAMI OWL sells a very overpriced crummy product that falls apart. They have the worst customer service I have ever dealt with. They suck so bad I can’t say enough crappy things about them. There is a form you have to fill out for anything and everything and half the time, those forms are lost or misplaced. Theres a week wait to get a question answered via e mail and they answer you with another question instead of taking the initiative to delve a bit deeper and find same information themselves. You answer their replied question and only to get more questions, meanwhile time is ticking and your item is going out of warranty while you go back and forth with them. Unreal. I asked to be deleted as a designer and got an e mail confirming that I’m no longer a designer…yet I keep getting their “warm call reports” on the sales or internet hits on my account…which was supposed to be deactivated??? They can’t even do that right. They suck, suck, suck! LOL

  23. SunnyDaze

    Spirit is better but they won’t pay you unless your commission exceeds $25. I have a current commission balance of $17. Maybe you can buy something so I can get a little commission! LOL UGH!!!!

    • mycharmedlockets@yahoo.com

      Our hearts desire is even better. Check us out. http://Www.ourheartsdesire.com/myheart

      Sent from my HTC One™ VX, an AT&T 4G LTE smartphone

      • If your are still not liking your current locket company i am here to tell you that South Hill Designs is something great to be apart of! Great customer Service, LOTS of different product options, well know! The team I’m on is amazing helpful and fun! Let me know if your interested. Check out my FB fan page i have a lot of info about join and just amazing lockets check it out

    • Thats crazy! South Hill Designs gives you 20% on whatever you sell… and it only goes up from there , all the way to 40% depending on how much you sale that month. But you always get the 20%.

  24. Barbie

    Wow. I am a designer with Origami Owl. I have had some unpleasant mishaps, but have never had an issue getting this resolved. I have seen designers fall short, and their customers find me — and I fix the problem, even though it is NOT mine to solve. I have even exchanged broken products with ones out of my own inventory though the person did not purchase through me. I can see that you are displeased with the COMPANY, not necessarily just the designer. But i have to say, the company IS our designers. In direct sales, we are the face of the company. We make or break ourselves. The designer is at fault, but I hate to hear the issues were unresolved through the company. Then I noticed your timing, and I have to be more lenient (as an employee — not customer). You see, Mother’s Day (and the weeks prior since you must order ahead of time) was a HUGE deal. I don’t know this to be 100% sure, but I was told we did as much business then as we had done most of the 2012 fiscal year. The company is still very new, and I know that the previous months to that they were moving buildings to house new workers and help staff. Your 15 minutes on hold were bad luck, but I can promise you that it’s nothing compared to the HOURS we (designers) waited attempting to ensure our customers were going to receive their items. I did receive a few of my Mother’s Day orders late and what I did was print out the apology letter that the company sent to us about the issue, and offered them a free gift. Not only that, but the company was generous enough to step up and face their faults of not being ready and those that had to wait so long, received extra gifts as well.

    Again, I know your frustration with the company is your main concern, but honestly, I wish I had known sooner (as do others, I am sure) because there are PLENTY of us women that would do anything in our power to see you were met with the highest standards you required, and we would give our time and energy because we LOVE our company! So, I am sorry to see you feel this way, but thank you for sharing. I always like to have ideas of what I can do to better my own customer service.

  25. Daughter signed up to sell Origami Owl in October 2013. So far, she has not been able to talk to anyone on the phone regarding her not getting credit for what I have ordered from her. Her emails are not returned either. I too am struck by how overpriced this costume jewelry is – but get many compliments on it when I where it. My daughters upline person also is not getting anywhere by way of phone. She currently has been on hold for over an hour today – and on Friday 45 minutes. Not good when you are a stay at home mom trying to make a little money! I will encourage her to drop this avenue of money making and concentrate on her Thirty-One bags she started selling – much better business model.

  26. Debra

    This company has the worst customer service. I spent 3 days, on hold for over an hour each time. As a new “designer”, I wasn’t able to log into the back office. I tried repeatedly several times to no avail. I was told this was a technical issue and I would receive an email when tbe issue was resolved. Never got the email, next time on hold again for over an hour, this time the customer service rep basically said “oh well, try again later”
    This was extremely frustrating to me as I was planning on launching a jewelry bar last Sunday, November 17th. Without merchandise ( except for the lame starter kit ), I had NOTHING to offer, so I had to cancel the party.
    Then a miracle occurred, Sunday evening, I was finally able to get into the back office and order products. I spent a considerable amount of time ordering, put in for fast shipment. When I didn’t get an email confirming my order, I went to the back office and clicked on my account of recent orders. Guess what, it wasn’t there, only my first initial order when I got my designer kit was listed under my account. So all the work and getting absolutely NOWHERE, I quit!!!!!
    Thank you Laurie for this blog, I was able to see the recommendation of Spirit Lockets, so I got a wholesale account that very night, ordered merchandise, that was priced less and looked just like OO. My shipment was confirmed with an email immediately and has already been shipped.Now that is what I call customer service.
    By the way, I am an owner of a very successful salon and spa. This could have been a big boom for Origami Owl with all the women we service.
    I will be more than happy to sell Spirit Lockets to them , their friends, relatives and online.

  27. April G.

    I signed up as a designer and can attest to the fact that this company is crap. I signed up and my immediate area manager lives several states away. Her communication has been only through a Facebook group she created for her team. I’ve asked questions and had to wait days for a response. Meanwhile, I see the group continue to explode with other brand new designers that will no doubt also get left by the wayside with little to no training aside from what’s offered in the back office.

    Which brings me to my first issue with the company– The back office. Terrible. Absolutely terrible platform for doing anything. I even paid for the “upgrade” (a monthly fee of about $10) and was SEVERELY disappointed after I did so. It was EXACTLY the same!!!!! I immediately asked my director what to do about getting a refund/canceling future deductions. She provided me with the customer care number and email. So, I emailed. It was canceled but no one ever replied back to me in any way shape or form.

    Additionally, I want to go on record as stating how shady I think it is that the ‘founder’ was a 14 year old girl who had the idea for the locket in October and magically had a brick and mortar store by November of the same year? Okay, that doesn’t happen. You tell me what kind of fourteen year old has that kind of investment capital and I will consider continuing to sell. It just seems like they are marketing less of the product itself and more the idea of being an ‘independent designer’ to young girls that will often need the consent of their parents to sign up.

    • I am a South Hill Design artist and I’m so glad i went that way instead of going with OO. Ive had nothing but good experice with the other artists answering and questions i have to customer service help. and there is so much product new stuff coming all the time! Let me know if your looking for a new team! Check out my FB page for more info or message me.

  28. April G.

    I’d also like to mention how creepy the Warm Call Reports are! The first time I got one I was stunned… it’s an email sent to a designer with the information pulled from anyone who has visited your designer website. I’m talking name, phone number and often times links to various social networking sites so the designer can ‘friend’ them and make the sale. That. Is. Creepy!

    • April

      Origami Owl has never said they came up with the idea of the locket nor have they ever had a store. They rented a kiosk at a mall in Arizona for months nearly a year. Prior to that Bella and her mother did home parties and events just like current designers do. They borrowed money from friends and family. The biz was started with Bella, her mom, her mom’s sister(Bella’s aunt), aunts husband & 2 men who were friends of the family. Once they could prove there was a business they got a business loans etc.

      What irritated me most about your comments is the warm call reports. Every direct sales company sends them. If you understood what they were you might not be so freaked out. They are reports from your newsletter. Your newsletter goes to every person that YOU created an account for and/or the customer ordered online. It only tells you information that you yourself put into the system. The only thing it tracks is if they clicked on what part of the newsletter. For instance if they saw the new bracelet picture and clicked on it you would get an email saying your customer clicked on this part. Tells you they may be interested in a bracelet. Nothing creepy. I’m a Thirty-One consultant and we get the same warm call reports. It’s a sales tool. It has NOTHING to do with the website at all. It also doesn’t have any links to Facebook, Twitter or any other accounts the customer may have. There’s nowhere for you to friend them either on Facebook or any other social media site. Not sure where you got that info from but it’s incorrect.

      • April G.

        Thank you for your comment. I was silly stating what was written in the start up literature.

        Additionally, I’m a Mary Kay consultant and we do not have warm call reports. There’s no need.

        My director is the one who shared with me how those reports are to work. I’m simply going based on the information given to me by the company. But, I am looking at my warm call reports right now and there are links to Twitter and Facebook — not for every customer, but for several.

  29. Dawn 516

    Ughh read this too little too late.
    HORRIBLE EXPERIENCE
    The sales rep will not even return my calls let alone address the TWO defective items that came w my order !!

  30. reenee

    I too am a designer and the company is garbage. I was very excited to start and now I regret investing so much time and money into it. Waiting for hours on the phone to get help from the ‘nest’ and still have nothing change. Emailing is no better, never get a response.Looks so bad to customers and makes you look unprofessional. I am not sure what koolaid these other designers are drinking…

    • Michelle

      I am an OO designer who just signed up today with South Hill. I am so totally frustrated and fed up with OO that I want to scream. Nothing but horrible customer service issues and they censor their website. I made one complaint and I was blocked. I pay for that site damn it! If you want to know about the company I signed up with, email me at shamrockshell@gmail.com. It cost me 60.00 for my kit and it is virtually the same product…with more lockets and charms and cheaper.

      Reply

  31. Jennifer

    I wouldn’t advise dialing the customer service #. This is the 2nd time I have dialed it (last time I waited on hold for 19 minutes and…. NEVER reached a soul). This time, I am currently on hold (still haven’t spoken to a single human, and I’m at 24 minutes and 37 seconds). This is after 2 e-mails that were NEVER responded to. Yes, I double checked to be sure that I typed my email address correctly. And the craziest part is, all of this is over the fact that I cannot get items to add to my cart. Suppose I will take my business elsewhere.

  32. I have just spent some time reading through this thread. I am appalled and disgusted with Origami Owl after reading all of this. I was a designer and had the WORST time reaching anyone at customer service. I will stop selling their product once I receive my remaining orders. During the last week, I have spent hours on the phone with customer service. Their new computer ordering system…in a word…SUCKS!!!! It is HORRIBLE! I am computer literate, and I know how to maneuver around websites, however, I have NEVER seen a more UNUSER FRIENDLY website, like Origami Owl’s designer and/or jewelry bar ordering website. Since I had so many problems with orders, including a number of my customers’ credit cards getting “declined” several times, I called Customer Service. What a hoot (no pun intended), but I truly was entertained. The CS reps had NO CLUE what to do to help me. They were very nice and tried their best, but they had clearly NEVER been trained properly. One CS rep told me to place the order one way, and it didn’t work. She also told me I was placing the order incorrectly (which I had done previously a week prior, and it had worked). When we tried to place it together while I had her on the phone, the order didn’t go through. I called again and spoke to another CS rep, who told me that I was placing the order incorrectly (that the CS rep had just told me was the correct way to place it), and then she gave me another way to do it. When I asked if there was an advantage to placing it one way vs. another, she didn’t know and could not answer my question. In fact, this seems to be the norm with Origami Owl; they do not train their designers properly either. I never heard from a mentor, nor anyone else. I was left just hanging, even after I had attempted to contact my “mentor” several times. I was so embarrassed this week having to call all my customers to tell them their cards had been declined. I found it quite hard to believe that each and every one of them had a bad credit card. After waiting a day and re-entering the orders, some of the cards worked. However, the customers who needed their orders delivered before Christmas had to give me new credit card number. Unless they get their act together, I predict they will be out of business sooner than you think.

  33. Michelle

    Well, I was an excited designer and lasted less than two months. All the complaints about Origami Owl are true. Also, the censor the website we pay 100.00 a year to belong too. I made one comment about being unhappy and a bunch of designers agreed and then my blog was taken down and I was blocked from posting on any blogs. No profanity. Nothing more than just stating that I was frustrated that I could not get one problem resolved without major issues. I just jumped ship to South Hill and get my kit in a few days. It was only 60.00 to get a kit…1/2 the cost of Origami Owl and so far someone personally called me and told me she was there to help every step of the way. I am telling you…it is the exact same locket and less expensive.

    • CJ

      I am an Independent Artist with South Hill… our lockets are not the exact same… ours opens up at 90 degrees, not the 45 that OO’s does, Ours is made with more/stronger magnets and jewelry grade stainless steel…does not tarnish. Swarovski Crystals outline the face of some of our lockets…not some cheap CZ. Our lockets also come with a complimentary chain…which has recently been upgraded to an even better chain at that. Tons of charms to choose from. Customer service is OUTSTANDING and South Hill stands behind their products. If you have an issue, they will replace it, And it doesn’t take hours to get a response! If you check out the BBB, you will see South Hill Designs is Accredited and only 1 complaint in the last 12 months! can’t get any better than that. I almost joined OO last year, but having to be put on a wait list only gave me time to do more research and find South Hill. I have been with South Hill since the first of Feb. 2013! So glad I made the right decision!

  34. Michelle

    Laurie I just put up a similar blog because the company terminated my membership for asking questions and demanding answers about the owners arrest records as well as many other issues with poor customer service. I received a call right away from George with Compliance Control who is threatening me. He told me word for word “if you continue with your slanderous blogs about the company, we will ruin your life” Have you had calls from them also? I told the guy I certainly would have likes this kind of personal attention when I was trying to return all their damn faulty lockets! I am upset and a little scared but I won’t be bullied.

    • THIS by far the CRAZIEST thing i HAVE ever read out of all the HORRIBLE reviews i have read about OO!! I though i was glad i went with South Hill Designs before now I’m over the moon about it! Im so sorry you got that CRAZY call you were just trying to find out facts about a company your apart of nothing wrong with that. If you ever want a new company come check out South Hill Designs! Message me if you have any questions!

  35. Done with OO

    I started as a designer and quit after 1 month. More than $500 out of pocket was gone.
    Start up kit, biz supplies, booth rental fees, additional stock/charms, booth/table party decor. Makes me sick to think of it.
    Due to ALL of these same issues mentioned and then some I immediately quit.
    It looks great on the surface but that is because OO censors all complaints. Its not about bashing the company. All facebook pages are run with the same censorship.
    If only I knew how poorly this company was run.
    Whats even more upsetting is the “designers” that vocalize some of these same complaints but on their OO pages do nothing but sing OO praises.
    I refuse to push a product or company that I myself do not trust and refuse to recruit new designers. I am happy to be done with it.
    It would be nice to see a facebook page started so that other newbies can easily see these issues before signing up.

    • Michelle

      If you will join me I will start a facebook page and I bet it is filled with complaints within 48 hours. But it needs to be done. Watch for it soon. I will title it Origami Owl complaints.

    • MIchelle

      Thank you for getting this page going with me. Everyone please go to this face book page and make a comment. I don’t really know how to get it out there because when I search for it in my own page, it doesn’t come up. I can tell you that when I went to establish an email account for the page, I had to be “origamiowlsucks100….because there were already so many email addresses with that name at just that one email server. Also, there were so many “taken” OO complaint emails that it took me over an hour to get one established.

  36. Katie FIsher

    I sold Origami Owl when it first launched.. for maybe 3 months. It was horrible. Lockets would break, it would take MONTHS to get orders and like you said- they cost way too much! Customer service is horrible. I had angry customers because after they spent $100+ on lockets, they wanted to know where their product was. The company grew faster than what I think they were prepared for. However, it’s been almost a year now and I still hear people complain. I started buying my lockets and charms from an online wholesaler for 1/10 of the cost.

  37. Karen Kramer

    I would like to say that I first saw the Origami Owl jewelry when a friend of mine gave another friend a necklace for Christmas. I thought it was such a great gift idea I went online and ordered one for my grandmother for her 89th birthday. I will say that I ordered it on Monday and it arrived at my home on Wednesday! (pretty fast shipping!) There was one charm that I wanted to change sizes on and 1 I wanted to return so I called a customer service number I found online (888) 611-2424. I spoke with a very nice lady named Sadiyyah who quickly assisted me. We determined what I wanted to do in regards to the charm and she is sending me a return label to send make the return. I will say that so far I do not see a problem with the customer service part at all!

    • Idontbuyit

      Karen, respectfully I have to comment that I found an Origami Owl designer with your same name. Is this a coincidence or are you selling this locket for Origami Owl?

  38. Abenton

    I am a new designer to Origami Owl. After receiving this attached email I am turned off completely by this company: They are RUDE, and have NO people Skills!!! They treat the designers like little solders. Please read the wording and abruptness of this email and see for yourself! I have only been with them a few months, but this email is very distasteful, Dont know how they expect people to be loyal and have respect for them. January 14, 2014

    To: All O2 Designers

    From: The Nest Compliance Department

    Re: Deactivation of Inactive Designers

    Dear Designers:
    &nb sp;
    The purpose of this communication is to provide both an update and guidance on the following issue: “The deactivation of Designers who have failed to meet their personal volume (“PV”) of $199 during the last six (6) month period.” The Nest has, over the past several months, issued communications to the Designer field indicating that Designers who did not meet the above PV would have their accounts deactivated. During that period, we have asked Designers who have not met that PV to do so immediately. Many of you have acted upon these requests, and, on behalf of all of us at The Nest, we thank you for those efforts. Unfortunately, some Designers have not, for whatever reason, been able to meet that obligation. Therefore, the Company now needs to sever its relationship with those O2 Designers and remove them from its active status files. This removal and separation will occur at 11:59 p.m. EST on Tuesday, January 14, 2014, and will affect all O2 Designers who have not reached the above PV level by December 31, 2013.

    Per O2 Designer Policies and Procedures (P&P’s):

    “If an Independent† Designer fails to personally generate at least $199 in Personal Volume (“PV”) in whole or in part during a consecutive six (6) month period, his or her Designer Enrollment Agreement may be canceled for inactivity and that Independent† Designer will no longer be considered an Eligible Designer.……….”

    What does this mean for those deactivated O2 Designers?

    The Designer’s account, personal website, and access to the O2 Back Office will be deactivated immediately as of the above date.
    In the event a deactivated Designer wishes to re-enroll as an O2 Designer, he/she must wait a mandatory six (6) month period starting from the date of the deactivation. In the event the Designer wishes O2 to waive this requirement, the Designer may petition Origami Owl, in writing, indicating the reasons why the waiver should be granted. Any Designer waiver request must be received no later than the close of business on January 31, 2014. The Company reserves the right to accept or reject such waiver request at its sole discretion.

    All waiver requests should be sent to the following address:

    Origami Owl, L.L.C
    410 South Benson Lane
    Chandler, Arizona 85224
    Attention: Compliance Department

    Any re-enrolled Designer will be required to purchase a new Product Launch Package.

    What does this mean for current active O2 Designers?

    When inactive Designers are removed, everyone else in the lineage will “roll-up.” This means that Designers who had an inactive Mentor will now be assigned to the next active Designer in their upline.
    All Designers assigned to new Mentors WILL be counted as personally-sponsored for that Mentor… meaning the rolled-up Designers will count toward rank advancements.
    Though Designers will begin to immediately see changes in the way commissions are calculated due to the roll-up, any changes in rank/level will not show in your Back Office until after the monthly commission run is accepted in early February.

    What does this mean going forward?

    Following this deactivation, any Designer that does not reach a minimum of $199 in PV within their rolling six month-period will be deactivated at the beginning of each month.
    In future deactivations, those who roll up to new Mentors will NOT count as personally-sponsored, although they will, of course, count to central team volume (CTV).
    Additionally, any deactivated Designer who wishes to re-enroll will have to wait for six months before she/he will be allowed to purchase a new Business Launch Package.

    Frequently Asked Questions

    How will I know if someone in my down line has been removed?

    Designers will be able to see only the active Designers that remain on their team.

    When will the roll-ups go into effect?

    Immediately.

    Does the $199 six-month PV requirement include taxes paid on wholesale orders?

    No, only the Designer cost of the jewelry

    .

    Will Designers whose accounts were deactivated have to return their personal inventory?

    No. Because the Designer paid for it, the inventory is theirs to keep.

    If a Designer signs up in the middle of a month and is due to be deactivated , when will that take place? In other words, if a Designer signed up on September 15th, when would her account be purged? March 1st? March 15th? April 1st?

    On approximately April 1st. In this circumstance the Designer will have a little over 6 months to accumulate the minimum PV required to stay active

    .

    If a deactivated Designer returns his/her Business Launch Package and/orpersonal inventory, will he or she be refunded at full wholesale price?

    Only items that can be resold will be refunded, at 90% of the original value (to cover a restocking fee).

    Any Designer who is removed from active status has up to one (1) year to return his/her Business Launch Package, as long as it is in resalable form. To be resalable, products/kits must be unopened and in the original sealed packaging; with no missing items; no used items, and no retired items.

    Note: This rule does not apply to Maryland, Wyoming and Massachusetts. These states allow a “reasonable” time.

    What if a Designer whose account is deactivated wants to keep his/her personal inventory in case they sign up again?

    Again, if they bought it they own it. All new or re-enrolled Designers must purchase the current Business Launch Package to become active.

    The Nest

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    A Benton 9:06 AM (7 hours ago)
    This is a very RUDE and COLD email. You will loose respect and loyalty from y…
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    Date: Thu, 16 Jan 2014 09:06:05 -0500
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    Subject: Re: Inactive Designer Deactivation Notification
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    ———- Forwarded message ———-
    From: A Benton
    To:
    Cc:
    Date: Thu, 16 Jan 2014 09:06:05 -0500
    Subject: Re: Inactive Designer Deactivation Notification

    This is a very RUDE and COLD email. You will loose respect and loyalty from your designers no one wants to be spoken to as if we are your little soldier’s.
    On Jan 14, 2014 8:12 PM, “Origami Owl” wrote:

    If you are having trouble viewing this email, please click here.
    Please add newsletter@origamiowl.com to your address book to ensure that our emails reach your inbox.

    INACTIVE DESIGNER DEACTIVATION NOTIFICATION
    January 14, 2014

    To: All O2 Designers

    From: The Nest Compliance Department

    Re: Deactivation of Inactive Designers

    Dear Designers:
    &nb sp;
    The purpose of this communication is to provide both an update and guidance on the following issue: “The deactivation of Designers who have failed to meet their personal volume (“PV”) of $199 during the last six (6) month period.” The Nest has, over the past several months, issued communications to the Designer field indicating that Designers who did not meet the above PV would have their accounts deactivated. During that period, we have asked Designers who have not met that PV to do so immediately. Many of you have acted upon these requests, and, on behalf of all of us at The Nest, we thank you for those efforts. Unfortunately, some Designers have not, for whatever reason, been able to meet that obligation. Therefore, the Company now needs to sever its relationship with those O2 Designers and remove them from its active status files. This removal and separation will occur at 11:59 p.m. EST on Tuesday, January 14, 2014, and will affect all O2 Designers who have not reached the above PV level by December 31, 2013.

    Per O2 Designer Policies and Procedures (P&P’s):

    “If an Independent† Designer fails to personally generate at least $199 in Personal Volume (“PV”) in whole or in part during a consecutive six (6) month period, his or her Designer Enrollment Agreement may be canceled for inactivity and that Independent† Designer will no longer be considered an Eligible Designer.……….”

    What does this mean for those deactivated O2 Designers?

    The Designer’s account, personal website, and access to the O2 Back Office will be deactivated immediately as of the above date.
    In the event a deactivated Designer wishes to re-enroll as an O2 Designer, he/she must wait a mandatory six (6) month period starting from the date of the deactivation. In the event the Designer wishes O2 to waive this requirement, the Designer may petition Origami Owl, in writing, indicating the reasons why the waiver should be granted. Any Designer waiver request must be received no later than the close of business on January 31, 2014. The Company reserves the right to accept or reject such waiver request at its sole discretion.

    All waiver requests should be sent to the following address:

    Origami Owl, L.L.C
    410 South Benson Lane
    Chandler, Arizona 85224
    Attention: Compliance Department

    Any re-enrolled Designer will be required to purchase a new Product Launch Package.

    What does this mean for current active O2 Designers?

    When inactive Designers are removed, everyone else in the lineage will “roll-up.” This means that Designers who had an inactive Mentor will now be assigned to the next active Designer in their upline.
    All Designers assigned to new Mentors WILL be counted as personally-sponsored for that Mentor… meaning the rolled-up Designers will count toward rank advancements.
    Though Designers will begin to immediately see changes in the way commissions are calculated due to the roll-up, any changes in rank/level will not show in your Back Office until after the monthly commission run is accepted in early February.

    What does this mean going forward?

    Following this deactivation, any Designer that does not reach a minimum of $199 in PV within their rolling six month-period will be deactivated at the beginning of each month.
    In future deactivations, those who roll up to new Mentors will NOT count as personally-sponsored, although they will, of course, count to central team volume (CTV).
    Additionally, any deactivated Designer who wishes to re-enroll will have to wait for six months before she/he will be allowed to purchase a new Business Launch Package.

    Frequently Asked Questions

    How will I know if someone in my down line has been removed?

    Designers will be able to see only the active Designers that remain on their team.

    When will the roll-ups go into effect?

    Immediately.

    Does the $199 six-month PV requirement include taxes paid on wholesale orders?

    No, only the Designer cost of the jewelry

    .

    Will Designers whose accounts were deactivated have to return their personal inventory?

    No. Because the Designer paid for it, the inventory is theirs to keep.

    If a Designer signs up in the middle of a month and is due to be deactivated , when will that take place? In other words, if a Designer signed up on September 15th, when would her account be purged? March 1st? March 15th? April 1st?

    On approximately April 1st. In this circumstance the Designer will have a little over 6 months to accumulate the minimum PV required to stay active

    .

    If a deactivated Designer returns his/her Business Launch Package and/orpersonal inventory, will he or she be refunded at full wholesale price?

    Only items that can be resold will be refunded, at 90% of the original value (to cover a restocking fee).

    Any Designer who is removed from active status has up to one (1) year to return his/her Business Launch Package, as long as it is in resalable form. To be resalable, products/kits must be unopened and in the original sealed packaging; with no missing items; no used items, and no retired items.

    Note: This rule does not apply to Maryland, Wyoming and Massachusetts. These states allow a “reasonable” time.

    What if a Designer whose account is deactivated wants to keep his/her personal inventory in case they sign up again?

    Again, if they bought it they own it. All new or re-enrolled Designers must purchase the current Business Launch Package to become active.

    The Nest

    From Origami Owl, 410 S. Benson Lane, Suite 1, Chandler, AZ 85224 USA

    (REMOVE) – to be instantly deleted from this list.
    (CHANGE FORMAT) – receive future messages in plain text format.
    (REPORT ABUSE) – and remove me from the list.

    Click here to Reply or Forward

    • WOW… that is crazy! I didnt even know they had a quota for designers. Im so glad a went with South Hill Designs instead of OO. There is no quota you just pay your 9.95 back office fee. The customer Service is GREAT and my team of other artist are so helpful we have FB groups to talk it its awesome i don’t regret my choice at all! Let know know if you want to switch teams. I would be glad to answer an questions you may have you can also check out my FB page.

  39. I too attempted to order a locket from Origami Owl. The Designer never called me back when my order arrived missing 1/4 of the items. I spent over $200! I got so sick of it that I researched and found companies that sell the charms, lockets and chains for a big discount! I started purchasing and now sell on etsy for a fraction of the price!

  40. My Aunt worked in their Designer Care department and she only lasted for abut 10 months. And then she quit due to the unprofessionalism within the company. So if you think you received unjust customer service – guess what you did. Her work ethics that she had acquired within in a 20 year customer service based industry was in jeopardy by working for this company. So she had no choice but to quit!! She won’t even put this company name on her resume due to the horrible service they provided. Most of the people that they hired are people with no experience in a customer service background. Believe me when I say the do not care!! She would come home exhausted because the volume of calls.. They hire thru a temp agency so they do not have to hire permanent employees to give benefits. And yes if you google Chrissy Weems – you will see she was arrested.. That is the mother of the so called little girl who started it all….. yep – she made headlines before her daughter did…

  41. Jojo Story

    Ordered 3 lockets through a home party but had to have them delivered and pay shipping. What’s the point of the party if there’s nothing to buy there? I could have stayed home and ordered it all on line.
    Anyway, the designer said all the products would come in a cute little Chinese food container gift box. Mine came only in a plain brown envelope. I called the company and asked them to send me 3 boxes for the 3 necklaces and they said no!!! They told me I had to get them from the designer who is a friend of a friend and lives an hour away. I told them I was sending all the product back then and they didn’t even care. Ridiculous! Lose a $100 sale for 3 tiny boxes and piss off a customer?1?

    • I just don’t understand why people call the company. It is the independent designer/consultants job to handle your issues. It doesn’t matter if she lives an hour away or not. For example I have an issue with my Mary Kay I don’t call the company, I call the rep I bought from. If she doesn’t handle it then I might call the company but more than likely I just look for a better rep.

      • Susan, I tried going thru my Independent rep, they didn’t respond…. So what you are saying is that If I get no response I should suck it up and call it a Loss???? I don’t think so, if you read further you will see that Reps themselves are not getting replies from the company. Frankly if I had Reps that were not helping customers, independent or not I would NOT ALLOW them to Adversely Effect the Reputation of MY Company……. OH and if you have an issue with your Mary Kay rep, you CAN call the Company and they will have their UPLINE handle the matter.

      • Laurie,

        I was replying to Jojo’s comment.

        I agree your designer was an idiot. You get rid of an idiot & 3 more sign up in place. I ordered a bottle of ACE from a local gal a few months ago. Stupidly paid her thru PayPal as a friend instead of a business. She has never sent me the product & I’m out $65.00. I’ve called the company, they immediately called her, she messaged me but never took care of it. They can’t send me the product or the money back because I paid her directly not the company. I learned a huge lesson. There was a girl pretending to be a designer using catalogs a girl on my team sent her. She took orders from 10 people keeping the money. There’s nothing the company can do. Turns out my designers dad was the police chief for the county the fake girl lived in. I know your case was different. Your designer put the info in under different names & then you had different people emailing you asking the same thing over & over. That time was crazy for all of us & they have done a great job to turn around some of the problems. Sure there will be more issues we are all human who work in the business. I totally forgot to order a bag about 4 months ago, my fault so I gave the customer the bag for free. Not all people have the same ethics as I do. I can tell you one thing I’ve noticed being a leader of a team and owning a business in the “real world” is a lot of people are lazy! They want the company to hold their hand & baby them. They’d rather you tell them exactly how to do it rather than read a few documents that explain it word for word. People want everything but don’t want to put the effort or work. I was raised to work hard & a lot early in your life so you’ll have more towards the end.

    • It might be possible the designer shipped the items to herself and then mailed to you. Lockets come in a blue shipping box with the Chinese take out boxes on the inside. The only thing O2 sends in an brown envelope is charms. That’s what I’m thinking happened.

      Another way of thinking about going to a party & having it shipped to you is a good thing. You go to a party to be around your friends & have a good time nothing bad about that or a waste of time. It is too costly for designers to carry every single product that a customer may or may not like. I do Thirty-One as well & have just the basic kit & a few other bags. Even if I have something in stock I order it for them & I explain to them why: The items in my display have been looked at, tried on & taken off by dozens & dozens of women. Those products could have been there over a year to a few weeks. I know for myself when I pay for something I want it to be new. The other reason is if the product in the display is old then the warranty would be out. I understand people wanting the instant fix & there are a few designers that have charged huge balances on their credit cards in order to have all the items in stock. I don’t think it’s good business practice & I’d rather be debt free with a zero balance credit card in case of a true emergency. There are no Locket emergencies :-)

  42. Out Raged!!

    WOW! I am alarmed with your level of entitlement and out raged that you even had the gaul to post this! This is just UGLY, shame on you!

    • Level of Entitlement???? I am entitled to merchandise I have paid for. I am entitled to good customer service. If you feel differently then why don’t YOU reimburse me for my loss and everyone else who has suffered a loss? I don’t believe for one moment that you would pay for goods or services you did not receive. Just let me know when you want to send us all the money we are out and we can send you our addresses. Once you do that, I will take the blog down.

    • Laughing Out Loud Now!

      “Shame on you”..??? really? This woman simply posted the facts about her experience with OO. Where does any “level of entitlement” come into play? Quite the contrary, it seems you “Out Raged!!” feel entitled to “shame” someone for posting on their own personal blog. I do believe you are just one of those Origami Owl trolls who are nervously attempting to stop the dozens of blogs popping up in protest of this scam of a company. So where does the “shame” lie here? With you sweetie. Go call your Origami Owl customer/designer support line, sit on hold for 2 hours and tell them all about your level of “out rage” with this brave woman. Best of luck with that! I recommend you grab a good book before you make your call. “War and Peace” would be quick reading while you wait.

  43. Brittany

    I have ordered several lockets for friends and relatives for gifts before. Finally in February my boyfriend bought me one of my own. I LOVED it. Then one day about a week or so ago I was walking to throw something away and heard the sound of the charms falling out. I thought maybe it opened somehow but actually the glass or plastic in the back of the locket fell out. My boyfriend bought this at a craft show and doesn’t have the desingers card. I contacted the company through email and they responded the next day. They sent me a fedex label to send back and stated they will send a new locket once they get this one back. After reading all of this I’m very worried that they will not send me a new one back. I had no idea about all the problems people were having. In the future I think I will go somewhere else. The spirit lockets look cute.

    • Hello Brittany I made the mistake of purchasing with OO and i regret it but I’m thankful i found out before i joined the company. I didnt do my research before i shopped but I did before i joined :-) If I were you I would just get a refund. My crystals fell out of my locket in a month and OO does nothing about it. I am now with South Hill Designs and LOVE it the quality of our lockets is amazing and so is our customer service! You should check out my website! https://www.southhilldesigns.com/livinglockets14 Also here is my fan page you can message me their if you have an questions. https://www.facebook.com/SHDLivingLockets14
      email:LivingLockets14@gmail.com

      Good Luck! Hope to hear from you !

  44. Desirae

    Man I should have found this blog before investing my $200 into this crap. I bought the starter business kit & I just want out. I’ve been involved for about 2 months & I receive an email stating I have a new mentor & I should be hearing from her shortly okay that was a week ago. I just want to return this kit & go on with my life. But no reply from customer service after countless emails. Someone help.

  45. JOe B

    I’ve read that OO is bringing in $ 250 million per year. I can believe that as the quality of jewelry is very questionable and they’re selling it at a very high price.

    It would be better to abandon doing business with this company altogether and wait for a new company to offer high quality jewelry products.

  46. I’ve been with ohd since they launched in August. At first we had a few problems but with it being a new company I stuck it out. I’m so glad I did, I haven’t had any problems since the first two months. All of our items ship 99% of the time within 1 business day.
    I was on the wait list with oo for months and then tried south hill. I do love south hills quality as well but their chains weren’t stainless steel so I had a lot of problems with complaints about their chains.

    Ohd’s chains are all stainless steel which I love. Plus it helps making 50%.

    I stand behind this company 100%
    Good luck everyone don’t give up on the dream ;)

  47. Notsure

    A friend just sign up to sell origami owl, quite frankly I have never heard of them. So I type origami owl reviews on google, this page has been helpful, I don’t want to be rude by not buying but since you all said these are cheaply made, then I will buy a few small things for my kids to play with but won’t order any in the future. The only charms I wear are my pandora, yes I’m bias I won’t by charms that aren’t made by pandora, I own three bracelets(different types) and a few charms, in my opinion money well spend.

  48. Terri Cannici

    Too bad customer service is so poor. The product is great but I am not putting anymore of my hard earned money in their pockets. For one thing, the website is difficult and not user friendly. I placed two orders and missed ordering the actual locket. When I called the next day to add this on I told the representative I needed it for Mother’s Day and needed it rushed. She assured me it would arrive on time, both orders and she was waiving the overnight shipping costs since I had such a hard time understanding the concept of the order. The site does not explain anything. Well, I did not receive the item, I did not receive a confirmation and my rep did not follow up. Of course, ridiculous as it seems, there is no customer service support on weekends???? What? No Mother’s Day gifts. I am beyond angry.

    • Terri, im so sorry that happened to you.
      I’m not with Origami, i do have the same product with a lot of stock on hand. Our chains are all stainless steel as well. Id be happy to help you out. I could even put something in the mail for you tomorrow if you wish. Gift Wrapped :)
      I’m even happy to offer you a 20 % discount as my way of saying Not all companies or direct sales people are like that.
      Heidi Campbell
      Ex Director at Our Hearts Desire
      mycharmedlockets@yahoo.com
      Have a great day

  49. Theresa nadeau

    I’m so incredibly disappointed with this company! I ordered my necklace from Thursday Reichart (Oragomi Owl host) on Oct 2013 and ended up having to hand my necklace back to the host due to the necklace falling apart on December 2013. The host explained that she would return the necklace for a new one and I should expect it in 3 to 4 weeks. After waiting my full 3 to 4 weeks I attempted to contact the host via phone and e-mail without any reponse. After I had enough of the waiting game I decided to contact Oragami Owls customer service. Turns out the host never sent my necklace for an exchange and also wouldn’t return the customer services calls. Well it’s mid May and Oragomi Owl has yet to return my necklace as promised by the customer service rep On February 2014. I have called 10 plus times to follow up on my necklace and all I’m able to do is leave a message for someone that has yet to contact me back. For anyone that cares, the reps names is Thursday Reichart cell #1-757-43-2667 (sure did!) and my claim number is 275371.

  50. I So AGREE THE SAME THING IS GOING ON WITH ME MY HUSBAND STEP SISTER SELLING IT STILL TO THIS DAY HAVE YET TO GET FULL ORDER NOR MY MONEY IN RETURN WENT TO A DIFFERENT HOST KATHY .. SHE TRYED HER BEST ALSO AS SHE SELLS TO HAVING TROUBLE HER SELF GETTING HER OWN THINGS… I HAVE CALL MANY OF TIMES WITH NOTHING IN RETURN FROM THESE PEOPLE .. IT’S A RUN AROUND AND A BUNCH OF BULL I CAN ALSO TYPE A 5 PAGE STORY BUT I WON’T HOW EVER I THINK SOMEONE NEEDS TO GET A TEAM TOGHTER AND TURN THESE PEOPLE IN TO BBB THERE GEETING RICH FAST AND HALF THE STUFF NO ONE GETTING IT’S A GREAT SCAM PLAIN . I PLAIN ON REPORTING THEM MONDAY JUNE 9TH I HAVE ALL MY EMAILS ECT.. TOGHTER I WOULD NEVER EVER EVER SEND ANYONE TO THESE PEOPLE EVER

  51. Gettingmad

    Now we are told a bunch of stuff, including bracelets and earrings are being retired. On facebook, we are advised to “scoop up our favorites!”. Okay, what about the fact that our kits will have to be completely gutted and buying those bracelets and earrings wasn’t cheap to begin with!
    Some of the koolaid drinkers are already wetting their pants over what new stuff will be coming out in the fall.
    Even the birthstones are being retired. My suspicion is that they will slightly tweak them so the ones we currently have to show will not be useful anymore and we’ll have to buy all new ones for our kits. That happened to a pottery company I used to represent.
    Good grief it’s early June after the longest winter I have ever lived through. Can we at least enjoy our summer before they take away the new summer stuff?

    • Wow, check out OHD, you make 50% on everything and the owner doesnt care if you sell off your oo stock and join us at the same time. Customer service is Fantastic. 99% of orders are shipped the next day.
      And its free to join.

      We have a few different product lines. Lockets/jewelry, all natural hair care, iphone crackers screen repair and on the 17th we are launching in-scents wax packs. Im Happy to have different product lines, we will have something for everyone and at a great Price.
      If you want more info feel free to email me.
      Ohdheidic@yahoo.com
      We can also talk with the owners everyday if we want to. Theyre very hands on. Good luck everyone.
      Email me and tell me you found me here and i’ll give you a very Nice discount just for giving me a shot to be you consultant. ;)

  52. mrsh

    You’re correct that OO needs to work on their customer service. I attended a party about three weeks ago and ordered a locket and several charms. I got my order in a timely manner, but was missing one charm. I emailed the company and finally after a week and a half got a response. I also made the mistake of placing an additional order which I received today and I didn’t get any of the items I paid for. My order totaled about $40, but all I got was one charm and an EMPTY box for a locket. I’m hoping to get a response from the company soon, but figure it will be at least a week before I hear anything, if they even bother to repond. Suffice it to say, I won’t be ordering anything else from this company.

  53. Seriously Jewelrybuyer20@aol….. READ instead of skim and comment. All of the information that I had was provided from the POS Designer and POS Company. If you would do more that just spew out your opinion and actually read what is being written you might understand…. OH Wait that’s right YOU are the only one who is right…… so you have nothing better to do???? Go back and read all of the blog and the comments…. You haven’t been right one single time…. yet you call me Crazy……..

  54. anne-marie

    I have been on the phone for weeks and can’t get a live person only music. I don’t think the cost of the bracelets are fair for a 7-8″ item to cost just as much as a 18-32″ item. Neither products come with a locket and I won’t buy from them until they drop the prices on the bracelet. I can’t get a hold of anyone to clarify the cost. My designer has been trying to do the same thing and she can’t get through either. This is not good. I have tried calling at all different times of day. I am an Itworks distributor and don’t have this much trouble calling customer service

  55. The bracelet is $22.00 for a 7″ Link. Add the Silver Link Locket for $34.00 for a total of $56.00. Perhaps your designer can give you a discount. I haven’t found anyone that has seen the product in person that has complained about the price. It’s in the catalog so I’m not sure why your designer is confused on the pricing.

  56. Amanda

    I just found this blog… I too am having problems and would LOVE some help… I am a newer designer and have loved my jewelry but customer service has been a nightmare! I had 2 parties in one weekend. One was $1500+ the other $1100+. These orders were entered 3..yes 3 times in the new system before they were received and not “dropped.” They left out the hostess exclusives in BOTH orders! I have contacted customer service 3 times. Two of those calls I waited over an hour for someone to answer. I’ve talked to 2 reps and one supervisor who gave me her direct ext. but there is no way to actually use it because you go straight to hold music. Each time I have called I was told a request was made, sorry for mistake, these ladies deserve these and we will get them mailed out asap. Parties were the last week of Oct with order being placed in November as soon as system was up and I STILL have not received them! Called again today left phone on hold for 1.5 hrs before giving up and heading to church and have sent another email to them. What else can I do? Help!!! Makes me look bad to my friends, not to mention Origami Owl…
    Amanda

  57. Michelle

    Amanda, I am a 2 month designer with OO who just jumped ship because I had absolutely nothing but problems….horrible customer service and poor quality. I just signed up with South Hill Designs and they have called three times to make sure I am happy and to ask if I have any questions. I am thrilled. Email me at shamrockshell@gmail.com It cost me 70.00 total which included the shipping and I will have a brand new kit and better company and a company that I think will put OO to shame. I researched several others but I went with this one because of their payment methods and commission plan. OO is doomed and the deserve to go down. Horrible company that is taking advantage of young single mothers and their young daughters as well.

  58. Mia

    Oh wow, reading these comments really hurt me to my heart. I am a fulltime photographer that fell in love with the OO product last year. However, I heard similar stories from clients of mine. I wanted sooo bad to get into this. However, I got with a manufacturer and ordered my own. I took what a lot of the complaints were and went from there. I checked into southhill and also spirit lockets. I just wanted to be able to have something that I have just a little more control over. With that being said, Amanda, have you gotten all of your orders filled….I have a very stable business in my city and the one thing I wont do is undercut that by selling junk. let me know if I can help anyone. I hate when we have to chalk things up as just bad experience, especially when its not just a company’s name on the line. If someone is a honest designer, it makes for a bad deal as well. My email is photographybymia@live.com or mia@photographybymia.com if I can potentially help anyone.

  59. Surfer Chick

    They have over 200 complaints with the Better Business Bureau. Plus, they have many complaints with PissedConsumer.com They will get complaints sent to DSA in no time for their Horrible practices and might get shut down in due time. And they have no one but to blame but themselves. The only force for good that Mrs. Weems is in for is HERSELF. And she is a HORRIBLE MONEY HUNGRY GREEDY B*&CH!

  60. SOMEONE SHOULD BE ABLE TO DO SOMETHING NOT EVERYONE HAS MONEY TO THROW AWAY I KNOW I DON’T I HAVE HALF OF WHAT I ORDER AND IT COST ME 117.00 AND 2 SHIPPING FEE’S AND STILL I HAVE NOT RECEIVED MY LOCKET

  61. This is going to sound horribly petty but u won’t buy from them for one reason. When i clicked the “travel” charm collection, the Mexican and Puerto Rican flags were the first things shown. The American flag was in the 4th row. Now I definitely won’t buy after seeing all these complaints! !

  62. Sorry, I was wrong. The American flag is in the 6th row – second page! Shameful!

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